You may use the Guyana Power & Light Incorporated (GPL) online My Account service system only if you are a customer of GPL, properly register a user name and password, and agree to these Terms and Conditions.
General
GPL’s online My Account service allows you to view your current GPL account data, historical payments, billing dates and amounts, historical energy usage data, as well as near real-time interval energy usage data through Energy Manager Basic (for eligible customers), via the Internet. By accepting below or otherwise using My Account, you represent that you are the customer of record for the GPL customer account or service account that you are enrolling in or that is enrolled in My Account, or duly authorized to act on behalf of, and with the express consent of, the customer of record; and that you agree to the Terms and Conditions of this agreement (“Agreement”). My Account is subject to GPL’s filed tariffs and to such changes or modifications by the Guyana Public Utilities Commission (PUC) as it may from time to time direct in the exercise of its jurisdiction.
Eligibility
To use My Account, you must have an open, eligible GPL account, be properly enrolled in My Account, and be able to access and retain electronic documents over the Internet. GPL reserves the unqualified right to accept or decline to accept an application to enroll in My Account.
Your Password
You must use a username and password (“Password”) to access My Account. Your Password has the same effect as your written signature in connection with My Account and can be used to access your GPL account information. Your Password must be kept confidential at all times and should not be provided to any other party. You are responsible for keeping your Password confidential and protecting it against improper and unauthorized use. You are solely responsible for any and all transactions, entries or instructions initiated through the use of your Password, and any and all claims, losses, damages, expenses and costs incurred by the improper or unauthorized use of your Password and/or the use of your Password by others. If you believe that your Password has been lost or stolen, that someone has improperly accessed your My Account account without your permission, or that the security of your Password has been compromised in any way, please contact GPL immediately. You may also reset your Password online by selecting “Change My Password” from any screen within My Account, or contacting GPL as provided in the “Notices to GPL” Section below. If you have forgotten your username and/or Password, online reminder capabilities are available to assist you in remembering them by selecting “Forgot My Username or Password” from the Log-In screen.
Availability
My Account is designed to be available to you seven days a week, 24 hours a day, and GPL will endeavor to update account balance and activity information daily. However, GPL shall not be liable for your inability to receive electronic messages or to access My Account, or for GPL’s delay in updating or failure to update any information, for whatever reason.
Payment of GPL Bill(s)
It is your sole responsibility to pay your GPL bill(s) on time to avoid late fees, collection activity or disconnection of electric service.
Contact Information
As a user of My Account, it is your responsibility to ensure that your contact and other required information such as your name and email address is current, accurate, and updated promptly. Changes to your contact and other information can be made online by selecting “Update Your Profile” from any screen within My Account.
Fees
GPL does not charge you any fees for using My Account. GPL reserves the right to begin charging fees for My Account (or the services offered therein) after reasonable notice is provided to customers using My Account.
Termination
You may choose to cancel your My Account service at any time with no fee. If you wish to discontinue using My Account, you may cancel online by selecting “Cancel My Account Service” from any screen within My Account or by sending a cancellation notice to the address shown below under “Notices to GPL”. Generally, within ten (10) days of GPL’s receipt of your request, termination will be effective. GPL reserves the right to discontinue My Account and/or suspend or terminate your access to My Account, without notice, at any time and for any reason. GPL will attempt to provide you with prior notice of discontinuance, suspension or termination of My Account by posting at GPL’s website (“Website”) or otherwise sending notice, but GPL shall not be liable for any failure to do so. Notices to GPL. Please direct all correspondence to the following e-mail address: emailbill@gplinc.com. You may also contact us at: Guyana Power & Light Incorporated 40, Main Street, Georgetown Telephone: 592-226-2606, Monday through Friday from 8 a.m. to 4 p.m.(excluding holidays).
Amendments
The terms of My Account and of this Agreement may be modified or amended by GPL from time to time. In such event, GPL will provide notice to you in accordance with applicable law, which may be accomplished by posting such change on GPL’s Website. Any use of My Account after GPL provides you with a notice of change will constitute your agreement to such change(s). You may terminate this Agreement if you do not agree with any such amendments.
Assignment
You may not assign this Agreement to any other party.
Disclaimer of Warranties
GPL’s Website and any content, information, software, functions and applets provided on or through the Website are made available on an “as is” and “as available” basis. GPL does not warrant that the Website or any content or services provided in connection with the Website, including My Account, will be timely, secure, uninterrupted, or error-free, or that defects in the Website or in any content or services provided through the Website, including My Account, as may exist from time to time, will be corrected. GPL will not be responsible for errors, omissions, interruptions, deletions, defects or delays in the operation of or transmission of data through the Website, any services, including My Account, or related content, including those due to communication line failures, or computer viruses associated with the operation of the Website. GPL MAKES NO EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO GPL’S WEBSITE OR MY ACCOUNT, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. YOU EXPRESSLY AGREE TO USE GPL’S WEBSITE AND MY ACCOUNT AT YOUR SOLE RISK.
Limitation of Liability
GPL, its affiliates or subsidiaries, and their officers, directors, employees, agents, successors, or assigns, will not be liable to you or any third party for any indirect, consequential, incidental, exemplary, special or punitive damages (including without limitation, damages resulting from lost data, lost profits, or costs of procurement of substitute products or services) arising out of or in connection with My Account. In no event will the liability of GPL, its affiliates or subsidiaries, or their officers, directors, employees, agents, successors, or assigns, under any theory of liability (whether in contract, tort, strict liability, or otherwise) exceed $500, regardless of whether such parties have been advised of the possibility of such damages. Use of Electronic Communication By accepting below or otherwise using My Account, you also agree that any and all notices, disclosures and communications regarding My Account between you and GPL, including this Agreement, may be made electronically, including by GPL posting to its Website in accordance with applicable law. Any electronic notice, disclosure or communication GPL makes will be considered made when transmitted by GPL. Privacy of Information You acknowledge that GPL will receive certain personal, private and/or confidential information in connection with your use of My Account; and that absent your express authorization, GPL will not rent, sell or otherwise make available to any third party for any reason any of this information that personally identifies you or your GPL account, other than to provide My Account services or to comply with applicable laws or regulations, including CPUC or court orders. For more information, please see GPL’s online Privacy Policy. A link to GPL’s online Privacy Policy is located at the bottom of each page of gplinc.com. Your click of the “I Agree” button is a symbol of your signature that the information you have provided is true and correct; that you have read, understand, accept and agree to the terms of this Agreement; and constitutes your representation that you are duly authorized to bind the customer to these Terms and Conditions. You may print this Agreement for your records using the Print feature of your browser.