Temporary Modifications to GPL’s Services in response to the COVID-19 – Update No. 3:- Bill Delivery Suspension
Temporary Modifications to GPL’s Services
In response to the Coronavirus Pandemic (COVID-19) –
Update No. 3- Bill Delivery Suspension
2020 April 3, Georgetown, Guyana: Pursuant to our press release dated April 3 2020, the Guyana Power and Light Inc. offers the following update regarding the change to our service delivery of April bills.
Following the Guyana Post Office Corporation (GPOC) decision to accept bulk mail on reduced days, due to the COVID-19 Pandemic, GPL made a decision to suspend mail delivery during April, 2020 due to the difficult logistics of meeting the dates identified by GPOC.
In the interim, Customers can take advantage of the other methods available for retrieving their bills or bill balances, these are:
1. TO ACCESS A DIGITAL COPY OF THE BILL:
Customers may register for Electronic Billing here: http://gplinc.net/bill/manage-your-bill/e-billing/
2. TO ACCESS BILL BALANCES:
Customers may use any of the following services:
• Online Inquiry
o Retrieve your Customer and Account numbers and visit www.gplinc.net/billing/
• SMS Freedom
o Text your GPL Reference Number to 592 624 0400 or 592 608 8400
• Website LIVE CHAT
o Retrieve your Customer and Account numbers and visit www.gplinc.net
• Customer Call Centre
o Retrieve your Customer and Account numbers and call 592-226-2600
It is GPL’s intention to resume bill delivery as soon as possible and encourage our Customers to use these options as a means of practicing social distancing and stop the spread of COVID 19.
Public Relations Unit: Tel: 592-225-1471
Customer Call Centre Tel: 592-226-2600