Supervisor – Meter Reading

Closing Date November 7, 2024

Job Description/Key Resonsibilities

We’re excited to announce the search for a: Supervisor – Meter Reading (Non Maximum Demand) to join our team at the Customer Services (Operations) DepartmentMain Street location.

 

Interested candidates with the requisite qualifications and experience are invited to apply for this position.

 

SUMMARY: Under the general direction of the Customer Services Officer, the incumbent will be responsible to provide supervision, leadership and direction to Meter Readers regarding the reading of meters throughout Region 4 and report on the Unit’s performance.

 

 

KEY RESPONSIBILITY AREAS:

 

  • Monitor staff attendance (Contract and Office Staff)
  • Monitor/ evaluate staff performance
  • Prepare meter reading schedule and monitor meter reading as per meter reading schedule
  • Download meter reading route as per cycle to handheld/Itron Mobile Radio(IMR) device
  • Schedule and upload meter reading as per cycle from handheld device to Field Collection System(FCS) software, from FCS to handheld.
  • Respond to customer inquiry/complaints regarding meter services and service status
  • Coordinate/monitor Non Maximum Demand readings
  • Transfer meter readings from meter reading books to handheld devices
  • Refolio (re-coding) of accounts; correct skip code errors and submit correct data to Maintenance Supervisor for correction on Customer Information System (CIS)
  • Prepare monthly reports
  • Prepare payment invoices for Contract Meter Readers
  • Annual budget for Meter Reading Unit
  • Enforce disciplinary action where necessary
  • Provide guidance to staff on safety rules and enforce compliance with Occupational Safety & Health procedures and regulations
  • Perform other duties that may be assigned to you within the scope of your employment, from an Authorized Officer.

COMPETENCY PROFILE:

Ø  Knowledge of CIS functions
Ø  Knowledge of other computer software associated with customer service information
Ø  Conversant with the Standard Terms and Conditions of Electric Services, Electricity Sector Reform Act, GPL’s  License,
Ø  Knowledgeable of GPL’S Policy and Procedures inclusive of the Customer Service Standards
Ø  Must be able to multitask
Ø  Ability to read all types of meters
Ø  Ability to operate hand held device
Ø  Ability to deal with all matters related to meter reading

 

 

Required Qualifications and Experience

  1. Diploma in Business Management or Public Administration or Accountancy/ Communication from the University of Guyana with at least five (5) years relevant experience.

OR

 

  1. Five (5) subjects CSEC (Grades I – III) plus A.C.C.A Level 11 with at least six (6) years relevant experience at a supervisory level

 

 

Salary Grade:  GE:6

How to Apply

Applications should be submitted via our Vacancy Centre not later than November 7, 2024.