Senior Clerk – Customer Services Division – Bartica

The Guyana Power & Light Inc. invites applications from interested candidates with the requisite qualifications and experience to impending vacancy of Senior Clerk – Customer Services Division – Bartica.

Under the general direction of the Supervisor, the incumbent will be responsible for the delivery of a high quality of service to our customers.

ESSENTIALS OF THE JOB

1. Check and Balance Cash and Cheques received and cashier’s statement daily.

2. Deposit of daily Revenue Collection (Cash & Cheques) to designated bank daily.

3. Monitor the use and reimbursement of revenue stamps used for the collection of revenue.

4. Act as relief cashier when necessary: Receiving cheques and cash for payment from consumers’ for electricity Charges and other non- electricity charges.

5. Prepare and record refund of Meter Deposits to consumers.

7. Activate all new service accounts, and complete maintenance for all COT’s, Meter Chance, Final & Manual bill accounts for both pre-paid and post-paid accounts.
8. Upload and Download cycle’s routes for meter reading in MVRS, and generating Pre-Exception reports for Billing Cycles.
9. Run pre-exception processing, bill processing and preparing adjustments for meter change, theft of electricity, billing audits and other adjustment batches in keeping with billing schedule.

9. Generate all New Service, COT, Meter Change, Voltage Change, Permanent & Temporary Shift and Removal of Service applications in keeping with departments’ procedures.

10. Generate of required and approved service orders to other departments and the preparing of payment receipts, Capital Contribution Invoice and adjustment Letters for customers in keeping with departments’ procedures.

11. Attend to Consumers’ complaints to have timely acknowledgement and response to Customer queries and correspondences.

12. Supervise revenue collection activity (disconnection and reconnection of accounts) and escalate any un-authorized reconnection and other information brought in or reported by disconnection contractors or meter readers to supervisor.

13. Monitor accounts under query and special payment terms and assist with the following-up of customers payments of arrears via revenue collection activity (disconnection and reconnection).

14. Communicate with colleagues to seek clarification on matters they have presented and escalate any complex issues or areas of concern to supervisor.

15. Comply with and be knowledgeable of procedures & policies of the company, division and department.
16. Adhere to all safety procedures & regulations.
17. Prepare monthly –statistical and accounting data for the following activities;

• Accounting and Administrative activities.
• Commercial Activities (Statistics).
• Attendance Reports.

18. Perform other duties that may be assigned to you within the scope of your employment, from an Authorised Officer.

KNOWLEDGE, SKILLS & ABILITIES: