Supervisor – Customer Service Department – West Demerara

Closing Date October 3, 2022 closed

Job Description/Key Resonsibilities

The Guyana Power & Light Inc. invites applications from interested candidates with the requisite qualifications and experience to fill the vacancy of Supervisor – Customer Service Department – West Demerara.

Under the general direction of the Customer Service Officer, the incumbent will be responsible for the general administration of the department, delivery of a high quality service and meeting required targets. 


  1. Implement measures set out by the Customer Service Officer to monitor all customer related activities in line with Performance Plan.
  1. Coordinate work activities with direct reports to meet desired targets and whenever required escalate all resource concerns to the Customer Service Officer.
  1. Evaluate the performance of direct reports in accordance with work plans, by conducting continuous assessment, giving required feedback and recommending training needs or disciplinary measures to improve performance.
  1. Meet with subordinates regularly to share achievement in relevant Performance areas.
  1. Timely deposit of daily collection, update of cash and adjustment batches.
  2. Create Prepaid Accounts and generate the relevant service orders to MIU in keeping with CSS.
  1. Verify documentation for Service Applications and approve payment agreements within set limits.
  1. Recheck Committee Report for Change of Tenancy.
  1. Manage Cashier Manual Receipt Books.
  1. Monitor the activities of your direct reports for compliance with all Customer Service Procedures and policy of the Division and the Company.
  2. Comply with all Customer Service Procedures and Policies.
  3. Communicate with responsible personnel from other departments to follow up /follow through on all outstanding mattes before the established time and escalate same to Customer Service officer where necessary.
  1. Deal with complex issues that cannot be dealt with expeditiously by your direct reports.
  1. Request all necessary access/ resource that is necessary for your direct report to function in an effectively and efficiently.
  1. Compile and submit monthly performance reports on or before requested time to Customer Service Officer.
  1. Monitor cost within area of responsibility in line with approved budget.
  1. Enforce strict compliance with the requirements of the safety and health regulations and procedure and report any infraction/incident/ accident in relation to same promptly to Customer Service Officer or Occupation Safety and Health Officer.
  1. Perform other duties that may be assigned to you within the scope of your employment, from an authorized officer.


  • Knowledge of CIS functions
  • Ability to interpret an analyze data
  • Knowledge of other computer software associated with customer service information
  • Working knowledge of the Standard Terms and Conditions of Electric Services, Electricity Sector Reform Act, GPL’s  License
  • Ability to supervise operation effectively
  • Must possess excellent interpersonal skills
  • Ability to read all types of meters
  • Ability to operate hand held device
  • Ability to deal with all matters related to meter reading

Required Qualifications and Experience

Diploma in Business Management or Public Administration or Accountancy/ Communication from the University of Guyana with at least five (5) years relevant experience.


Five (5) subjects CSEC (Grades I – III) plus A.C.C.A Level 11, with a Certificate in Computer Studies, with at least six (6) years relevant experience at a supervisory level

How to Apply

Applications should be submitted to reach the Human Resources Services Manager, Guyana Power & Light Inc. 257/259 Middle Street, Georgetown or by email not later than Monday, October 3, 2022.