Data Analyst

The Guyana Power & Light Inc. is looking for a qualified result-oriented Data Analyst with excellent analytical skills to lead the Data Management Section of our Revenue Assurance and Protection Department at Sheriff Street.

The incumbent will be responsible for managing and leading the Data Management Section to gather, organize, cleanse, analyze and report on Customer data for use by the Loss Reduction Division to aid work assignment and decision-making.

KEY RESPONSIBILITY AREAS:

1. Liaise with the Departments of the Loss Reduction Division to understand customer accounts issues and devise solutions.
2. Gather, cleanse and analyze customer data from various data sources, for example, Customer Information System (CIS) and Juice for information and insights.
3. Compile reports to present to the Departments of the Customer Services Division to help with work assignments and decision-making.
4. Communicate information and insights derived from the analysis to the Departments of the Loss Reduction Division.
5. Update databases with new or adjusted data
6. Analyze training and development needs of staff
7. Develop on-the-job training plans for staff.
8. Recommend external training programs for staff
9. Ensure that the work area is orderly and clean.
10. Maintain discipline of staff in keeping with the Disciplinary Policy/Procedure.
11. Conduct performance reviews and appraisals with Direct Reports.
12. Perform other duties that may be assigned to you within the scope of your employment from an Authorized Officer.

COMPETENCY PROFILE:

Proficient in Data Analysis tools and techniques

• Proficient with Data Presentation tools and techniques
• Knowledge of Database development and management
• Knowledge of Customer Information Systems (CIS)
• Knowledge of numerical and statistical analysis
• Supervisory Skills