Press Release

Service Extensions & Modifications

21st July 2020

Service Extensions & Modifications

2020 July 21, Georgetown, Guyana: Pursuant to the Phased reopening Guidelines published in the Gazette, Legal Supplement dated July 16, 2020, the Guyana Power and Light Inc. (GPL) announces the following modifications to our service delivery.

BUSINESS HOURS EXTENSION:
Effective Wednesday, July 22, 2020, the business hours for all GPL Commercial Offices will be extended.

  • Our Commercial Offices will operate between 08:00 hours to 15:00 hours, Monday to Friday and close on weekends.
  • Our Service Centres at Parika, Mon Repos and Grove will operate between 08:00 hours to 15:00 hours, Monday to Friday on their respective business days and from 7:30 hrs to 15:00 hrs on their respective weekend days.

ACCESSIBLE SERVICES:

Our offices will only be accessible to process:

 Bill Payment & Prepaid Tokens Purchases
 Queries (By appointment only)
Customers must engage us via our Call Centre on Tele. No. 226-2600 ext 1 or WhatsApp 608-9090 for queries; should the query require a face-to-face interaction; an appointment will be established during our conversations.

 Applications (By appointment only)
Customers must commence the application process for services through our website @ https://gplinc.net/services/. Following this process, a Customer Service Representative will contact you via phone to set up an appointment to visit the Office to complete the process.

Our Company extends sincerest appreciation to our customers who continue to honour their monthly payments. We also wish to encourage those customers who are experiencing genuine financial difficulties that are unable to pay bills, to contact us via the email below to discuss payment options suited to your circumstances:

 revenue@gplinc.com

Additionally, in keeping with the need to practice social distancing as often as possible, we encourage our valued customers to utilize our wide network of Agents across our served areas.

Online
(Accessible for postpaid customers)
Electronically
(Accessible for postpaid & prepaid customers)
Walk-In
(Accessible for postpaid & prepaid customers)
 Bank of Boroda
 Citizens Bank
 Demerara Bank
 Guyana Bank for Trade and Industry
 Republic Bank
 Scotia Bank
 Mobile Money Guyana Bill Express
 Surepay
 Guyana Post Office Corporation
 GPL Commercial Offices