Field Service Activities & the Safety of our Customers

PUBLIC NOTICE || Field Service Activities & the Safety of our Customers

The general public and customers of the Guyana Power and Light Inc. (GPL Inc.) are hereby informed of the following:

Employees of and/or authorised persons are presently executing work on behalf of the GPL Inc. across our served areas, which includes, but is not limited to, investigations, meter installations, network upgrades and meter reading.

In our bid, to safeguard our staff and valued customers, please be guided by the following:

GPL Staff Identification
GPL employees are required to wear identification badges when conducting field work. Additionally, our staff will be outfitted in official company uniforms or shirts/jerseys bearing the Company’s logo.
Customers reserve the right to refuse entry to their premises, if our staff is not attired as described above.

Access Boundaries
GPL’s primary access to customers’ premises legally ends at the point of the Metering Instrument (Meter and Meter Box) and at no time should we demand access into your homes or businesses.

If for any reason, a situation presents itself where entering a customer’s home/business becomes necessary, all necessary formalities would be established and discussed prior to the arrival of our crew(s).

Activity and Employee Verification
If a customer wishes to verify the presence of a field agent within their community, they can contact the Call Centre on 226-2600, Public Relations Unit on 225-1471 or Facebook via www.facebook.com/GPLIncorporated.

Our Company implores customers to be vigilant and report any activity that deviates from the aforementioned protocols to our Call Centre 226-2600 or Facebook Page: www.facebook.com/GPLIncorporated